Returns and Refunds
We want you to be really happy with your purchase but if you find your order isn’t quite right – for whatever reason – don’t worry, we’ve got a ‘no quibbles’ returns policy.
Just send your purchase back within14 days of receipt of goods with proof of purchase, making sure it’s unused and good as new in its original packaging with all info tags still attached (this does not affect your statutory rights).
Please e-mail us for the correct returns address.
Please make your own arrangements through any postal carrier but we recommend you use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.
How long can I keep my order before returning it to you?
Please return your unwanted goods to us within 14 days.
What if my item becomes faulty?
If you are concerned that your gear may be faulty please let us know straight away. We will try and resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover a problem.
Can I exchange an item?
Yes, drop us a line and let us know how we can help.
How do I receive my refund?
As soon as your return has been received and checked, we’ll email you to let you know.
In the unlikely event that you haven’t received an email within 10 days of returning your items, give us a ring and we’ll help you out.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us..
You have refunded the incorrect amount, what do I do?
If you feel that we have processed your refund incorrectly, please contact us with your order details so we can investigate and sort out any problem as soon as possible. However please also consider that your return postal charge is non-refundable except where goods are faulty, we have sent you the wrong item or you cancelled the order under the Distance Selling Regulations.